STATE OF MAINE
PROPERTY & CASUALTY DIVISION CONSUMER COMPLAINT FORM
Please note: Although it is most unlikely that you will experience
any problems using this form, certain non-standard browsers will not respond
properly. If you experience any difficulties or if you are not using a forms-capable
browser you may send an e-mail to: David.G.Stetson@maine.gov or Bradford.L.Brown@maine.gov.
Important information about filing a complaint
In response to your request for our assistance, please complete this Consumer
Complaint Form and return it to this office. The form authorizes the Bureau to
investigate the matter on your behalf; and provides us the basic information we need to
investigate your complaint. The form may be submitted either electronically or by mail. Once received by the Bureau your file will
be confidential as provided by Maine law.
PHOTOCOPIES of any correspondence, insurance policies, or other documentation
related to your insurance problem (property loss forms, vehicle appraisals, police
reports, all correspondence concerning your complaint and a copy of
your policy, etc.) may be necessary in order for the Division to
act upon your complaint.
Your complaint will be assigned to a Claims Investigator who will contact you by mail for more information at
the beginning of the investigation and will advise you of our conclusions once the
investigation has been completed. This usually takes a minimum of thirty days.
We will make every effort to assist you and to see that insurance companies comply with Maine insurance laws.
